From our faith that the quality of learning service starts from meeting students needs. College of management and technology is announcing the start of new procedures for students' complaints system. The system addresses the hierarchy-levels cycle for any complaint and solving it through contacting four main positions in the college, starting from the academic advisor, afterward the head of the program, then the assistant dean for students and education, and finishing with the college dean if complaint is not solved yet.

Additionally, we propose for the first time the concept of an official substitute for every position holder. The proposed concept comes from our motivation that student complaints and problems should be solved immediately regardless the availability of the position holder.

All Staff relevant information will be published online during this week, including office hours, advising hours, room number, contact email, and the substitute. Until then, contact your program head for further information.

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